Submit a request – Amazon Studios Technology

Please select a support form below

Your email address

Your First Name

Your Last Name

Subject

Aspera Instance

Request Type

Workgroup or Shared Inbox Request(optional)

Request Type

Requesting access for

If you are requesting access for multiple users with identical permissions, fill out this template and attach it to the request: https://amznstudios.app.box.com/s/9222en8fb5g4ieu1l8rgocyi2zv5tlby

Check box if user has an existing Aspera on Cloud account

Check box if user has an existing Aspera Faspex account

User Full Name

User Email

User has an Originals Access Account

Originals Access Account is referring to @originalsaccess.com email account

Originals Access Email

Production Role

Project Type

Production Region

Reach out to the workspace manager to request user access removal

Reach out to the workgroup or shared inbox manager to request user access removal

Workspace Name

Workspace Role

Workgroup Role(optional)

Workgroup Name

Recommend starting with the Show Code

Shared Inbox Name

For archiving purposes: "[Show Code] - [Season Number] - Archive"

Shared Inbox Role(optional)

Workgroup Admin Name

Workgroup Admin Email

Who can see and send packages to this workgroup?(optional)

If not specified, default setting is anyone in the workgroup can send packages to other workgroup members, but no one can see/send package to the workgroup itself.

Shared Inbox Admin Name

Shared Inbox Admin Email

Issue Type(optional)

Confirm the Workgroup Admin verified the workgroup settings allow delivery to that workgroup

Workgroup Name

Confirm the user has an active Aspera account (optional)

Full name associated to Aspera account

Email associated to Aspera account

Confirm you attached a screenshot of the error message in this support ticket

Confirm the recipient and sender are in the same workgroup or workspace

Recipient Account Email

Check box if you can't initiate a transfer(optional)

Confirm Aspera Connect is installed

Download Aspera Connect here: https://www.ibm.com/aspera/connect/

Aspera Connect Version

example: 4.2.10

Operating System Version

example: macOS 14 Sonoma

Are you accessing Aspera via a browser?

Confirm Aspera browser extension is installed(optional)

https://www.ibm.com/docs/en/aspera-on-cloud?topic=client-installation

Confirm you have completed the Aspera Connect Diagnostic Test and attached screenshot of the results

Aspera Connect Diagnostic Test: https://test-connect.ibmaspera.com/

Is this a VFX related request? (optional)

Production Name

Production Show Code

Must be four characters

Description

Please enter specific details around your request so that our support team knows how best to assist you

Attachments(optional)

Add file or drop files here