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Box Login Change FAQs

  • Updated

 

Purpose: FAQs

Prerequisites: Box Access

Audience: Box Users

 

What will change?
Amazon Studios Box will adopt a new enhanced login experience, please visit the link here for a walk through.

  • Your login experience (Web, Mobile, and Desktop)
  • Group account login
  • Service account login

What will not change?
This change will not impact any of the Box functionality you currently use, for example:

  • Inviting collaborators
  • Sharing files and folders via links
  • How external collaborators log into Box
  • Sharing content with external collaborators
  • Access to the Box mobile application
  • 3rd party application integrations
  • Controlling access to files and folders
  • Service account functionality

Why are we changing?
We are working to make application access quicker, easier, and more secure. As a key benefit of this change, after logging in once through Midway you will be able to access all Midway integrated applications for the rest of the day without having to login again.

Box Login Experience FAQs
You will navigate to Box using the same URLs, links, and bookmarks you currently use, but instead of signing in through the current Box sign-in portal you will be redirected to a new two-step login process that is outlined here.

1. How will this change the way we work?

This change will affect how you access and sign into Box in two ways:

    1. When accessing the application, you will be redirected to Okta/Midway to authenticate. Instead of using the credentials you used previously to access Box, you will need to use your Amazon Email and Midway PIN and Token to sign in if you haven’t already authenticated through Midway that day.
    2. In addition to how you currently access Box, you will also be able to login via your Okta Dashboard. By selecting the Studios Box tile on your Okta Dashboard, you will be redirected and logged into your account.

2. What are the benefits of this change?

    1. Making Access Easier: As a key benefit, you will not be required to re-authenticate for the next 8 hours after your initial sign-in. Once you have signed in, you will be able to access Box or any other Okta/Midway integrated applications without having to sign-in again for the remainder of the day. If you access a document or folder saved as a bookmark and you have already authenticated through Okta/Midway, you will bypass all the login screens and be redirected to your document or folder signed in.
    2. Improved Security: The new login experience enhances Amazon Studios security posture helping to further protect your accounts.

3. How do I access the Box Mobile Application?

Box Mobile access will continue to be supported for both iOS and Android. Internal users will need to have Amazon Enterprise Access (AEA) set up on their mobile device to be able to access and log into the Box mobile application following this change. If you have not set up AEA on your mobile device, visit the link here for instructions.

4. How do I reset my Midway PIN?

After the change, you will no longer use your Box Account credentials to login. Instead, you will use your Midway PIN and Token. In the case you need to reset your Midway PIN please reach out to IT Services for support.

5. What should I do if Okta doesn’t redirect me to Midway?

After entering your email in the Okta page, if you are not redirected to the Midway screen to login, please check that you are using the correct amazon email. If you enter in an email that is not @amazon.com or @amazonstudios.com you will not be redirected to Midway to sign in.

6. What should I do if I am not able to authenticate with Midway?

    1. Double check that you are using the correct username. To sign in through Midway, use your Amazon alias (the first part of your email before the @ sign).
    2. Be sure you are using your security PIN and not your amazon password. Your password is a regular string used to log into your laptop and general internal Amazon webpages. Your Security PIN is a different string from your password. After entering your PIN you will be prompted to enter your Token which is another string generated by touching your physical security key. If the issue persists, please reach out to IT Services for support.

7. What if I get locked out of my Box/Midway account?

With this change, you will not be able to locked yourself out of your Box account unless you lock yourself out of Midway. If you lock yourself out of Midway please submit a ticket to IT Services.

8. What if I get an error saying “User is not assigned to this application”?

Reach out to the Support Desk.

9. My Box account is deactivated, what do I do?

Reach out to the Support Desk.

10. How will service accounts authenticate?

    1. New Password: Service accounts will need to be provided with new passwords to access Box through the new login process. If you are the owner of a Box service account please reach out to the Support Desk to let us know what Service Account you own.
    2. New Login Experience: You will log into a Box service account by accessing Box as you would normally. You may have to sign out if you are automatically signed in. When you are prompted to enter an email, you will need to enter your Box service account email. You will not be redirected to Midway like you would for your personal account, but rather Okta will prompt you again for a password. Enter your Box Group account password and you will be signed into your Group account.

11. How will I log into a Box group account?

    1. New Password: Group accounts will need to be provided with new passwords to access Box through the new login process. If you are the owner of a group account please reach out to the Support Desk to let us know what group account you own.
    2. New Login Experience: You will log into a Group Box account by accessing Box as you would normally. You may have to sign out if you are automatically signed in. When you are prompted to enter an email, you will need to enter your group account email. You will not be redirected to Midway like you would for your personal account, but rather Okta will prompt you again for a password. Enter your group account password and you will be signed in.


Box Functionality FAQs
Please view the below FAQs for additional details and clarification on specific Box related topics regarding the login experience change.

1. Will this change affect how external collaborators log into Box?

No, external collaborators (such as vendor and external stakeholders) will continue to be able to login to Box with no impact or change in their login experience through the browser, desktop or mobile application.

2. Will this change affect collaboration with External/3rd Party Users?

No, the login experience change will not affect collaboration with external vendors.

3. Will this change affect content sharing?

No, this change will not affect content sharing.

4. Will I be able to share folders and files using links?

Yes, you will be able to continue sharing folders and files using links.

5. Can I still invite Collaborators to access files or folders?

Yes, you will continue to be able to invite Collaborators to access files or folders.

6. Can I still control collaboration permissions?

Yes, you will continue to be able to control collaboration permissions as you do currently.

7. Can I still link additional email addresses to my account?

Yes, although your account’s primary email address cannot be changed, you can still link an additional work email address to funnel notifications to your primary email.

8. Will this have any impact to Box Mobile access?

Yes, Box Mobile access will continue to be supported for both iOS and Android. Internal users will need to have Amazon Enterprise Access (AEA) set up on their mobile device to be able to access and log into the Box mobile application following this change. If you use the Box mobile app and have not set up AEA on your mobile device, visit the link here for instructions.

For external collaborators, there will be no impact or change in the login experience through the mobile application.

9. Will this have an impact on other Box application integrations?

Box integrates with applications such as Salesforce. Integration functionality with other applications that are linked to you account will not be affected by the login experience change. If the application that is integrated with Box does not use Midway for login, you may have to authenticate separately for both applications.

Support

  • Support Desk
    • With Okta or Box related issues, please reach out to the Support Desk.
  • IT Services
    • With Midway related issues, please reach out to the IT Services team.
  • Set Up AEA
    • To set up AEA on your mobile device, visit the link above for instructions.