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Digital Fusion (DFStudio) Access & Troubleshooting Guide

  • Updated

 

Goal: Troubleshooting issues frequently encountered by DFStudio users

Prerequisites: DFStudio access

Audience: DFStudio Users

 

1. System Overview

  • DFStudio is Amazon Studios' asset management system
  • Primary use: Pre-production and production photography asset organization
  • Handles: Raw files, selects, and TIFFs

  • Serves as staging/approval platform for marketing assets

     

2. Initial Access Process

New User Setup

  1. Submit Access Request by emailing support@amazonstudios.com
  2. Receive Okta welcome email ("Welcome to Okta!")
  3. Click activation link (valid for 7 days from send date)
  4. Complete account setup:
    • Set password
    • Configure Multi-Factor Authentication (MFA)
  5. Login at login.originalsaccess.com 
  6. Access "DF Studio - Production" tile

Existing SSO Users

  1. Login to your Okta/Originals Access dashboard (https://login.originalsaccess.com)
  2. Once you log in, locate and click the appropriate DFStudio tile (example pictured below)
  3. Verify access to required instances 
df tile.png

 

3. Common Issues & Troubleshooting

1. Content Visibility Issues

Symptoms:

  • Cannot see project assets
  • Empty folders/directories
  • Limited access to expected content or can't access error message 

Solutions:

  • Verify with production admin:
    • Content has been shared
    • You're added to correct instance
    • Email account matches instance permissions

2. SSO/Login Problems

Common Scenarios:

  1. Missing OA Tile:
    • Check account activation status
    • Verify instance assignments
    • Contact production admin
  2. Expired Activation Link:
    • Request new activation if beyond 7 days
    • Check spam/junk folders for original email
    • Contact support for reactivation
  3. Authentication Errors:
    • Verify correct email usage
    • Check MFA setup
    • Ensure Okta account is active

 3. Access Expiration

Important:

  • DFStudio access may be time-limited
  • Access typically expires when:
    • PRF ends
    • Production period concludes
    • Project-based access terms end

If Access Deactivates:

  1. This is normal for time-bound access
  2. Email support@amazonstudios.com
  3. Include in your email:
    • Your name
    • Project name
    • Previous access details
    • Reason for continued access need

 

4. Support Resources

Platform Support (Within DFStudio)

Access/Account Issues

Contact options:

  1. Production Administrator (for project-specific access)
  2. Email support@amazonstudios.com (for account creation/modification)

 

5. Best Practices

  1. Account Setup:
    • Activate immediately upon receiving welcome email
    • Complete MFA setup during initial configuration
    • Document instance access requirements
  2. Access Management:
    • Keep track of assigned instances
    • Maintain current email associations
  3. Content Access:
    • Verify instance assignments before reporting issues
    • Confirm content sharing status with admin
    • Document required access levels

 

6. Important Notes

  • Account activation links expire after 7 days
  • Multiple instances may be required for different projects
  • Email consistency is crucial across instances
  • Access levels vary by project and role
  • Always verify instance-specific permissions