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Chat GPM for Production Manual

  • Updated

Chat GPM is an AI-powered assistant that lets you ask questions about the Global Production Manual in plain language and get instant, sourced answers no more scrolling through hundreds of pages to find what you need.

Just type a question the way you'd ask a colleague, and Chat GPM searches the manual and gives you an answer with its source.

Getting Started

You already have access to Chat GPM if you have access to the Production Manual. There are two ways to open it.

Option 1: From the Production Portal

The quickest way to start chatting:

  1. Go to the production portal
  2. Click the "CHAT WITH GPM" button in the bottom-right corner
  3. Sign in with your Okta credentials when prompted
  4. If asked for an account name, enter: amazon-studios-production-manual
  5. You'll land straight in the chat start asking questions
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Option 2: Through QuickSuite

  1. Go to Okta dashboard
  2. Click the Amazon Quick - Prod chiclet
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Step 2 - Enter the account name (first time only)
 

  1. QuickSuite prompts for an account name
  2. Enter: amazon-studios-production-manual
    1. image.png
  3. Click Next

This is only required once per browser it's saved after that.
Step 3 Open the Chat Agent

  1. In QuickSuite, look at the left sidebar
  2. Click Agents to expand the dropdown
  3. Click Shared with me
  4. Select Global Production Manual Chat Agent
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Step 4 - Set as default (optional)

  1. Click the three-dot menu (⋮) next to the agent name
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  2. Select Set as default
  3. Next login will open directly to this agent

Step 5 - Start asking questions
Type a question in the chat input and press Enter. The agent searches the Global Production Manual and returns a sourced answer.
 

Asking Questions

Type your question into the chat box and press Enter. Chat GPM works best when you ask the way you naturally would, for example:

  • "What's the process for submitting a location release?"
  • "Who approves overtime for background actors?"
  • "What are the insurance requirements for stunts?"

Each answer comes with its source from the manual, so you can check the original section if you need more detail.

A few things to know:

  • Chat GPM only answers from the Global Production Manual it doesn't search the internet.
  • Answers usually take a few seconds; more complex questions can take a little longer.
  • If the manual was recently updated, brand-new content may take up to a day to appear in answers.

Quick Troubleshooting

Most issues clear up with a quick refresh. Try these first:

The chat won't load, or shows "unable to connect" / "we can't open this chat agent" This usually means you have Chat GPM open in more than one place in the same browser. Try opening it in a private/incognito window, or clear your browser cookies for quicksight.aws.amazon.com, then open it again. As a rule, use just one method (portal or QuickSuite) per browser.

"Account not found" when entering the account name Double check the spelling it should be exactly amazon-studios-production-manual. It's case-sensitive.

You just got access but it's not working yet New access can take up to 5 minutes to apply. Wait a few minutes, fully close your browser tabs, then sign in again.

Still stuck? If none of the above works, contact Studios TechOps & Support and we'll help you out.

 

FAQ

Is Chat GPM always up to date? It reflects the current Global Production Manual. Recently added or updated documents can take up to a day to become searchable.

What if I can't find an answer? If Chat GPM says it doesn't have information on something, that topic may not be covered in the manual yet. You can reach out to Studios TechOps & Support if you think something's missing.