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Purpose: A guide for Amazon MGM Studios Vendors to use Delivery Portal Prerequisite: Delivery Portal access Audience: Amazon MGM Studios Vendors |
Onboarding Instructions
Complete the following steps to onboard to the Delivery Portal:
1. Request access from your Amazon MGM Studios contact
2. Receive an email invitation link from no-reply@verificationemail.com to set a permanent password
3. Click the link in the email to set your password
4.Receive an authentication code to your email
5. Enter the code you received in the Delivery Portal
6. Return to the Deliver Portal (https://delivery.sitc.studios.a2z.com/login)
Install Aspera Connect
To upload files for work orders, you need to install Aspera Connect on your computer. Click on this link (https://www.ibm.com/aspera/connect/) and select the appropriate OS (MacOS or Windows).
Complete a Work Order
To upload a file for a work order, follow these steps:
Note: Install Aspera Connect before proceeding.
1. View the projects your assigned using the Deliver Portal projects view (https://delivery.sitc.studios.a2z.com/projects)
2. Select a project to view the list of work orders
3. Click on a work order to view the details
4. From the work order details page, on the right-hand side of the screen, click the "Upload with Aspera Connect" button
5. You will be presented with 2 options to upload to a work order. Select one option.
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- File Upload: Upload files from your computer
- Folder Upload: Upload a folder from your computer
6. Select the assets to upload from your computer and monitor progress with Aspera Connect
To mark a work order as complete, follow these steps:
1. Once you successfully upload your assets, return to the work order details page
2. Click the "Mark as complete" button on the top right-hand corner of the page
- Note: Once the work order has been marked as complete, this cannot be undone. If a re-delivery is required, your Amazon MGM Studios contact will need to reject the work order.
3. The status of the work order will update to "Work order completed" and the upload button is not gray and not clickable.
Frequently Asked Questions
Q: Why is my upload slow? What should I do?
A: Make sure that the preferences for Aspera Connect do not have any limits set on the bandwidth tab. If that does not increase upload speed, try adjusting the transfer speed via the transfer monitor. https://www.ibm.com/docs/en/aspera-shares/1.10?topic=tf-monitoring-transfers
Q: Why did my upload fail? What should I do?
A: Check your firewall permissions to confirm that your computer has access to upload assets through Aspera Connect. If you are still experiencing upload failures, please inform you Amazon MGM Studios Contact and reach out to IBM for assistance.
Q: I made a mistake on my upload and already marked it as complete, how do I redeliver the asset?
A: Reach out to your Amazon MGM Studios contact and request that they reject the work order. Once rejected, you will see that the “upload with Aspera Connect” button is now blue again and you can upload the correct asset.
Q: I forgot my password, how do I reset it?
A: Click on "Request Password Reset Email" on the Delivery Portal login page and you will receive an email to reset your password.
Q: I installed the latest version of Aspera Connect but am still being prompted to update from the Vendor Delivery Portal, what should I do?
A: Complete the following steps:
- Confirm you updated/installed Aspera Connect correctly by following these instructions: https://support.amazonstudios.com/hc/en-us/articles/13963973459860-Upgrade-IBM-Aspera-Connect
- Open the Aspera Connect App on your desktop
- Navigate to the Vendor Delivery Portal and attempt to initiate an upload
- If prompted to update to a newer version, wait a few seconds for the file select window to open (Aspera may take a moment to identify that your desktop Aspera app is updated)
- If you are still prompted to update to a newer version, visit https://test-connect.ibmaspera.com/ and run a transfer test
- Open a support ticket and paste the results in the description field (https://support.amazonstudios.com/hc/en-us/requests/new?ticket_form_id=23562327623060)