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Goal: Enroll iPads into Jamf or AEA MDM Prerequisites: Have an iPad purchased for Amazon Studios use via Coupa or Procurement Audience: Have an iPad purchased for Amazon Studios use via Coupa or Procurement |
Amazon Enterprise Access (AEA) is required and enforced in certain regions if the customer needs to access certain internal tools. Amazon Email, Quip, Time Off are some examples. AEA is managed and supported by IT Services. If these tools are required, please refer to the links below for assistance with AEA:
AEA Mobile Wiki
AEA Mobile FAQ
AEA Client Setup
If AEA is not required, please provide take the following steps:
1. After device has been delivered
• Please have the device available to power on device and connect to Wi-Fi to complete enrollment into Mobile Device Manager (MDM)
• Have availability to speak with support if required
• Update device to latest supported version of iPad iOS
• Sign out of iCloud/Apple ID and disable FindMy
• Erase device to factory settings if device was previously owned/redeployed
2. Create a ticket with Amazon Studios Support
Create a ticket with Amazon Studios Support via e-mail (support@amazonstudios.com) or by visiting our portal, Amazon Studios Technology Support Desk
3. Include the following information in the ticket
Please include the following in the body of the ticket:
• Device(s) serial numbers
• CTI ticket number or Coupa PO number
• Name of vendor to which the device was purchased from
• Full name, e-mail, and HQ location to whom the device will be assigned to
• Standard apps included:
• Amazon Chime
• Amazon Prime Video
• Originals Access Flow Capture (fka Moxion)
• Microsoft Outlook
• Evercast
• Flex
• Disney+
• Netflix
• Streambox
• Hulu
• HBO Max
• Paramount+
• Any applications outside the standard apps will require additional approval by Content Security team and approval. Applies to both Free and paid apps. Please use START to see if an application is approved or submit a review request.