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Purpose: To help users troubleshoot issues in Aspera on Cloud. Prerequisite: Aspera on Cloud user account required. Audience: Aspera on Cloud users. |
1. How to troubleshoot Aspera on Cloud related issues
Understand failure notifications. Find troubleshooting procedures to address transfer issues like slow transfer speeds, when to retry a transfer, and node-to-node transfer issues. Also troubleshoot issues regarding email notifications, shared folder access, and more. Also find information on specific error messages.